Services : Our Process : General

[Technical Info]

1. We listen* to you describe your problem.
2. We try to describe it back to you in writing.
3. If you agree we understood what you want, then we come up with an idea of how the project should flow.
4. For smaller projects we can usually provide a cost/time estimate at this stage, once we have agreement on that we can move on to implementation, see phase 7.
5. For larger projects that aren't well defined we usually provide an estimate for an initial stage that will fill in the blanks in the development process. We try to keep this stage short and inexpensive but it depends on the scope of the project.
6. At the end of the project definition stage we define how the project should proceed and what the expected costs of the stages are. The customer gets a detailed estimate, documentation describing the project and the expected stages.
7. We frequently provide a mock-up or prototype of the system really early in the implementation. That way you get to see something early, and change things before they get expensive to change. It's a great communication tool.
8. As the project progresses we try to deliver something to you every two weeks to a month so you can see hands on progress.
9. When the final product is delivered we typically provide full support and fixes for a month after acceptance as part of the project schedule.

*No really! I mean listen, as in not talking, taking in information, honest, we're good at it.